FAQ

Frequently Asked Questions

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All Ordering Customization Shipping Product
Ordering & MOQ
What is your minimum order quantity (MOQ)?

Our MOQ is 50 sets per design for formal wholesale orders. We also support smaller trial orders:

Samples: 1–5 sets (priced at $5.00/set)
Small batch trial: 10–49 sets ($3.75/set)
Wholesale: 50–99 sets ($3.30/set, mix up to 3 designs)
Bulk order: 100+ sets ($2.75/set, unlimited mixing)

This flexible structure lets you test the market before committing to larger orders.

Can I mix different designs in one order?

Yes! For wholesale orders (50+ sets), you can mix up to 3 different designs. For bulk orders (100+ sets), you can mix unlimited designs. This helps you offer variety to your customers without overstocking any single style.

How do I place an order?

Simply contact us via the Contact page or WhatsApp with your requirements:
1. Designs you want (send reference images if needed)
2. Quantities per design
3. Packaging preferences
4. Shipping address

We'll send you a formal quote within 24 hours.

What payment methods do you accept?

We accept PayPal (recommended for buyer protection), T/T (bank transfer), and Western Union. For new clients, we typically require a 30% deposit to start production, with the balance due before shipment.

Can I order samples before placing a bulk order?

Absolutely. We encourage sampling so you can verify quality before committing. Sample price is $5.00 per set. Sample cost can be deducted from your first bulk order (conditions apply).

Customization & OEM/ODM
Can you help me design my own press-on nail collection?

Yes! We offer full custom design services. You can send us reference images, sketches, or even just a theme/concept — our design team will create production-ready artwork for your approval. We also offer market trend insights to help your collection sell.

Can you add my logo and branding to the products?

Yes. We offer complete private label services:
• Logo printing on nail cards
• Custom boxes with your brand design
• Branded instruction cards
• Custom pouches or bags
• QR code integration (links to your social media or tutorials)

Send us your logo files (AI, PSD, or high-res PNG), and we'll produce a proof for your approval.

What nail shapes and lengths are available?

We support all popular shapes and lengths:

Shapes: Almond, Coffin, Square, Stiletto, Oval, Ballerina, Rectangle
Lengths: Extra Short, Short, Medium, Long, Extra Long

If you have a custom shape in mind, send us a drawing and we'll evaluate feasibility.

What materials do you use? Are they safe?

We use high-quality ABS material as standard. Soft gel options are also available upon request. We can produce TPO-free and HEMA-free nails to meet EU/US regulatory requirements. All products are vegan and cruelty-free. Material safety data sheets (MSDS) are available upon request.

How long does production take?

Sample production: 5–7 days after design confirmation
Bulk production: 10–15 days after sample approval
Express production: 7–10 days (additional fee applies)

Shipping time is additional — typically 5–7 days via DHL/UPS express.

Shipping & Delivery
Which countries do you ship to?

We ship worldwide. Major destinations include the United States, Canada, United Kingdom, Europe (Germany, France, Italy, Spain, etc.), Australia, and the Middle East. If you're unsure about your location, please contact us.

How long does shipping take?

We use DHL, UPS, or FedEx express shipping:

US / Canada: 5–7 business days
Europe: 5–8 business days
Australia / NZ: 6–9 business days
Middle East: 4–7 business days

Tracking numbers are provided immediately after shipment.

Will I have to pay import duties or taxes?

Import duties and taxes may apply depending on your country's customs regulations. These charges are the buyer's responsibility. We can provide all necessary documentation (commercial invoice, packing list) to help with customs clearance. For the US, we can ship via DDP (delivery duty paid) service upon request.

Product & Quality
How long do Velnora press-on nails last?

When applied correctly with the included nail glue, our press-on nails typically last 14–21 days. Wear time may vary depending on nail preparation, daily activities, and glue application method. A detailed application guide is included with every order.

What size options are available?

We offer two sizing systems:

Standard 10-size set: Fits most customers, includes sizes 0–9
Extended 24-size set: For brands needing more precise fit

We can produce custom size charts for your brand if you have specific market fitting requirements.

What's included in each set?

Standard set includes:
• 24 press-on nails (10 sizes) or 10 nails (for single-size packs)
• Nail glue
• Alcohol pad
• Nail file
• Application instruction card

Custom accessory combinations are available for private label orders.

What if I receive a defective product?

Quality issues are very rare thanks to our multi-step QC process, but if you receive defective products, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund for the defective items. For bulk orders, our quality guarantee covers up to 3% defect rate (industry standard).

Still Have Questions?

We're here to help. Reach out anytime and we'll respond within 24 hours.

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